camisa seleccion española

camisa seleccion española -

South Africa has a relatively established contact center industry which is still experiencing growth of around 30% per annum. Approximately one third of that growth relates to operations serving the offshore market. Several large companies, such as Lufthansa, Admiral Insurance, Carphone Warehouse, Shell, and Asda already have captive centers in South Africa. A strong foundation is therefore in place for South Africa to develop and expand upon in order to build its still relatively new Business Process Outsourcing and Offshoring offering. But does the country have what it takes to become both a near shore and offshore destination of choice?

South Africa’s principal selling points for the BPO market hinge around linguistic, cultural, and product affinity with the UK, Europe and US. It is value based, as opposed to cost based. While it is true that companies can certainly hope to achieve average savings of around 40-50% by outsourcing or offshoring to South Africa, which is more competitive than Eastern Europe at around 35%, India still offers average savings of some 70% so competition is not forged purely on economics. Exactly what value then can companies hope to gain from selection of South Africa versus other more established BPO & ITO geographies?

Linguistic flexibility
It has long been acknowledged that India’s and China’s, capacity to service diverse language speaking customers is extremely limited. Companies looking for outsourcing providers able to service the pan-European market, or indeed a suitable location for establishment of a pan-European SSC, have traditionally therefore turned their attention to Eastern Europe. Poland, Czech Republic, Hungary, Bulgaria and more increasingly Romania and Serbia all have a ready supply of young, language-trained workforce available to meet their need for linguistic flexibility. South Africa, while not shaping up quite as well as Eastern Europe in the language diversity stakes, does offer a fairly impressive supply of French, German, Dutch, Italian and Portuguese speakers, with average hiring lead times quoted between 6 and 8 weeks, with Afrikaans to Dutch conversion at a lengthier 20 weeks. Although South Africa largely lacks suitability for servicing the Scandinavian or Baltic markets, it seems equipped to cater for a high proportion of mainstream European requirements, and the advantage offered by having an accent neutral, native English speaking population is considerable.

A stable workforce
Expansion of the EU and relatively rapid ‘overheating’ of established Eastern European centers means that offshore operations in this geography suffer increasingly from high workforce turnover and ever-narrowing labor arbitrage benefits. The South African workforce is considerably less mobile than its Eastern European counterpart. This, together with lower demand plus a steady supply of well qualified individuals ? the education system produces over 300,000 school leavers and 100,000 graduates each year ? is an enabling factor for businesses looking to establish a quality sustainable offshore operation and should give confidence in delivery ability to those considering outsourcing to South Africa. Furthermore, statistics suggest that attrition rates in the BPO industry in South Africa hover at around 15%, which is impressive when compared to around 30-35% in India and on average 20-30% in Eastern European Centers.

Cultural Affinity
South Africa seems, camisa seleccion española on face value to be an easy destination. It shares the same time zone as much of Europe, enabling many companies to avoid paying a premium for out of hours working to service their home markets. Connectivity to the major hubs of activity, Cape Town and Johannesburg is excellent, with 50+ flights from each location to both the UK and the USA. There is quality infrastructure, in terms of property, telecoms, power and utilities around main hubs. The lifestyle afforded by the country generally appeals to Expatriate employees, enabling companies to attract managerial talent to assist in set up of operations camisa seleccion española and partnerships. Although high levels of crime do remain a concern for many with the country generally classed as being of medium security risk. Although no formal data privacy legislation is yet in place, compliance with international data privacy regulations is commonplace. In terms of monetary policy, inflation is stable at around 5% and GDP growth hovers around the 4-5% mark. South Africa also enjoys the advantage of having strong product affinity with Western Europe and the US in many sectors, meaning that the people handling outsourced or SSC camisa seleccion española work for those geographies are equipped with a naturally developed understanding of their subject matter. All of these factors should contribute to smooth transition of work and relatively rapid return on investment.